Privacy Policy

Home Privacy Policy

This privacy policy applies to the Oxart mobile application and website (collectively referred to as the “Platform”), operated by Oxart (hereinafter referred to as the “Service Provider”). The Platform enables creators and buyers to connect, buy, and sell handmade art and craft products. This service is intended for use “AS IS.”

Information We Collect

We collect information to provide, personalize, and improve our services. Automatically collected data includes your IP address, device identifiers, mobile operating system, browser type and version, pages visited, time spent, and approximate location data (with your permission).

When you register or interact with the Platform, we may also collect your full name, email address, mobile number, shipping and billing address, profile information such as your photo and bio, payment information through third-party payment processors, product listings and associated media, as well as chat and messaging data from your interactions with other users.

How We Use Your Information

We use your information to facilitate transactions, enable communication between buyers and sellers, provide customer support, send important updates and promotional content, personalize your experience, analyze how the Platform is used, and ensure the security and integrity of our services.

Location Data Usage

If you grant permission, we use your location to display nearby products or sellers, provide localized shipping information, and understand regional usage trends. Anonymized location data may also be shared with partners to improve the user experience.

Sharing of Information

We do not sell your personal data. We may share your information with other users only when necessary for order fulfillment or communication. We may also share it with third-party service providers such as payment processors, shipping partners, and analytics tools to operate and enhance the Platform. If required by law or during a business transfer, such as a merger or acquisition, your information may be disclosed accordingly.

The Platform uses third-party services including Google Play Services, AdMob, Google Analytics for Firebase, Firebase Crashlytics, Facebook SDK, One Signal, Sentry, Mixpanel, Razorpay or Stripe for payment processing, and Delhivery or Shiprocket for logistics.

Communications and Marketing

We may contact you through email, SMS, or in-app notifications to inform you about transactions, product-related communications, updates, offers, or marketing campaigns. You may manage your preferences or opt out from promotional messages through your account settings.

User Controls and Rights

You have the right to access, update, or correct your information at any time. You may request to delete your account and associated data, request data portability, or opt out of marketing communications. For any such request, you may contact us at [email protected].

Opt-Out Rights

You may opt out of data collection by uninstalling the app, disabling location permissions through your device settings, or deleting your account. Please note that deleting your account is permanent and irreversible.

Data Retention Policy

We retain your data for as long as your account remains active or as needed to provide our services. Transaction-related data is retained as required by law, and communication logs may be kept to resolve disputes or enforce platform policies. Upon account deletion, your data is removed, but backups may retain it temporarily.

Children’s Privacy

The Platform is not intended for users under the age of 13. We do not knowingly collect data from children. If we discover that a child under 13 has submitted personal information, we will delete it. Parents or guardians may contact us to request data removal.

Security

We take data security seriously and use encryption, access controls, and secure servers to protect your data. While we follow best practices, no online service is completely secure. We encourage users to use the Platform responsibly.

Changes to This Policy

We may update this Privacy Policy as needed. All changes will be posted on this page with the effective date. By continuing to use the Platform, you agree to the updated policy.